About: currency, payments, refunds, shipping.

How our Currency & Payments Work

• We are a Canadian-based store that fabricates and ships from Ontario, Canada.
• Although our online store is sold in Canadian funds, the store will convert to your local currency.
• If you choose to pay in a currency other than your own, your final conversion will show in your payment statement.
  

Please order with a street address

• Please order with a street address (not PO Box) so we can ship to you via courier.
• If you desire other arrangements, please reach out to us prior to placing your order, otherwise your order may be delayed or cancelled.
  

Processing your order - 3 week days

• We custom-cut, package and ship your stencils after your order has been placed.
• Your order is processed in approximately 3 week days from date of order, not including weekends.
  

Shipping your order - 14 week days

• Shipping within North America can take up to approximately 14 week days (not including weekends), however can be quicker depending where you are located and how busy the fabricating dept. is.
• Shipping outside North America may take longer.
• We don't typically investigate shipping delays unless it's after the 2-week shipping grace period since most arrive by that time. Please watch your tracking number for current updates.
  

Refunds

We don't typically offer refunds since each stencil is custom-lasered for your order.

If a refund is desired, you would be required to:

• ship the stencils back to us under your own expense
• you would be refunded what you paid for the stencil/s only

Minus:

• a restocking fee of 15%
• any duty / tariff charges
• any processing fees
• both shipping costs

Your refund would be processed once we receive the stencils.

Refund requests must be pre-approved by us first, through our contact form or email donna@funkyjunkinteriors.net.

Please order with active emails and cell numbers

We may email and text you to confirm your order selections. Please ensure you are ordering with active emails and cell numbers, otherwise your order may be delayed, cancelled or shipped to you with possible order errors.

How to track your order

• Refer to your tracking # we email you once you purchase.
• For USA orders, once it leaves Canada, you can check your USA tracking on:
• USPS.com (postal service)
• UPS.com (courier)

Payment options / resolving issues

* PayPal

• may offer slightly lower shipping rates.
• we recommend PayPal - paying cash, not using your credit card

For PayPal issues: call 1-888-221-1161 to verify:

• your account is set up correctly
• your credit card is current
• you approve foreign purchases made in Canada

* Credit Card